icon Skip to content
Are you a business customer? Would you like to receive trade pricing and free shipping on all your orders? Join our Business-To-Business E-Commerce Platform today! Email us at b2b@stonedoctor.com.au or phone 03-9429 1223 to get started.
Are you a business customer? Would you like to receive trade pricing and free shipping on all your orders? Join our Business-To-Business E-Commerce Platform today! Email us at b2b@stonedoctor.com.au or phone 03-9429 1223 to get started.

SHIPPING POLICY

HTML5 Icon

HTML5 Icon

Location

Stone Doctor Australia offers domestic Australia Wide shipping and to New Zealand. Our Warehouse: Richmond, Victoria


HTML5 Icon

Order Processing (Getting Them Packed and Ready)

You will receive a confirmation email once your order has been placed. Processing of your orders could take between 2 - 48 hours depending on the time and day your order was received. For certain product lines due to inconsistent stock availability, we foresee further delays of which you will be instantly notified.

Business Hours: Monday - Friday (8:30AM - 3:30PM) & Saturdays (10:00AM - 1:00PM)



HTML5 Icon

Order Tracking

An email will be sent to your nominated email address once a tracking number has been assigned to your delivery. The link below can be used to track the status of your order.

HTML5 Icon

HTML5 Icon

Delivery Times

After your order has been internally processed, delivery times will then depend on courier pick up, courier downtime & the destination of delivery. For international orders, delivery times will vary based on the country of destination. It may be held by local Customs which is no longer our responsibility. Before placing your order, please check your country's applicable Customs law.

If you require time-sensitive delivery, kindly speak to one of our team members. Additional costs will apply. Kindly contact us at enquiries@stonedoctor.com.au




HTML5 Icon

Shipping Charges

Shipping charges are calculated based on the order value and type of goods being delivered. The 2 main types are: Standard Items & Dangerous Goods Items. For Standard Items, a flat rate of $15.00 will charged on orders having a value of below $100.00. Free shipping is enabled when order value is above $100.00.

For Dangerous Goods Items, kindly refer to the table below.


Notes

  • All the prices revealed on our web pages are in Australian Dollars and they are inclusive of GST.
  • We do not ship to P.O. Boxes, Parcel Lockers, etc.
  • Free delivery does not apply to addresses outside Australia.
  • Note that prices are subject to change without prior notice.

Disclaimer: Due to COVID-19, some carriers have temporarily changed their shipping services and policies. Shipping delays are expected due to canceled flights, government and border regulations.