STAGE 4 - COVID-19 OPERATIONS PROTOCOL
(An Important Message To Team Members, Customers, Couriers & Suppliers)

With the latest declaration of Victoria being in the state of disaster for the next 6 weeks, we would like to outline to whom it may concern on how we will conduct our operations.

Stone Doctor Australia is closed to its operations in the following areas effectively at 11.59pm on the 5th of August until further announcements or until the 13th of September according to the Victorian State Government.

1. Our Retail Outlet @ 278 Burnley Street, Richmond VIC 3121 (CLOSED)
2. Our services work at clients premises will completely cease. (NON OPERATIONAL)

However under strict protocols and recommendations by the Department of Health and Human Services, we will operate the following activities at our above mentioned premise.

A. To receive online orders, to pack & to place at an isolated area for courier pick up. (Touchless)
B. To receive online orders, to pack & to place at an isolated area for click & collect (Touchless)

Stone Doctor Australia will follow strict cleaning, hygiene and social distancing protocol to ensure the safety of our staff as well as our valued customers. Our premise will be limited to only one staff member at any given time to fulfil all online orders. The staff member fulfilling online orders will be equipped with PPE’s ( face mask, gloves etc. ) at all times to ensure the safety of our customers. We're cleaning and sanitising our store twice daily and areas of frequent contact ( online orders processing area ) are cleaned and sanitised more regularly during the course of the day.

Click & Collect (At Isolated Area) - Method Of Operation
1. Customers who have chosen click & collect from our online ordering system will be contacted by phone within 30 minutes of receiving the order. You will be contacted by our only team member at the premise via a dedicated mobile number o 0414 383 379.
2. Through that call, an appointment to collect the goods will be secured between both parties within our operating hours between 8.30am - 3.30pm (Monday To Friday) & 10am - 1pm (Saturdays)
3. On arrival at the scheduled time, the customer will have to head towards the parking bays at the back of the premise and text or call 0414 383 379. We will then place the packed order over a temporary pick up counter for collection to be enabled. Customers then pick up goods & leave. (Touchless)

For Supplier Deliveries & Courier Pick Up
The same mode of operations will be conducted as mentioned above.
All collecting customers, suppliers & courier personnel must wear a mask minimally or will not be allowed collection.

We want to say a big thank you to everyone who has supported the steps we’ve taken to make sure we all stay safe.

Yours Truly,
Stone Doctor Australia
Team Stone Doctor Australia.