Terms & Conditions


These terms and conditions apply to all purchases made from Stone Doctor Online (www.stonedoctoronline.com.au), a business division of Stone Doctor Australia as a Trustee for Stone Doctor Family Trust.

1. Orders & Delivery

a) All orders placed through this web site are subject to confirmation and acceptance by Stone Doctor Online.
b) Stone Doctor Online may vary its prices in the event of price changes or amendments made by suppliers with reasonable notice to you.
c) Stone Doctor Online or its agent, will deliver goods you order to the address you specify in your order, subject to product availability. Where the goods are not available, you will be notified of this by Stone Doctor Online as soon as possible. Anyone at the delivery address who receives the goods will be presumed by Stone Doctor Online to be the authorized recipients of the goods.
d) If your goods include products in respect of which the law prescribes a minimum age for purchase, you must be over the age of 18 years (or such other minimum age as is prescribed by the law), and you must ensure that a person over that age is available to accept delivery of the goods. Stone Doctor Online may refuse to deliver goods, if the person receiving the goods are unable or unwilling to provide evidence of proof of age.
e) If there is no-one at the delivery address, or no-one of appropriate age to receive the order, Stone Doctor Online may charge you additional re-delivery fees.
f) We will not entertain lost or damaged claims once goods are delivered.
g) Stone Doctor Online reserves the right to restrict sales to retail quantities, when supplying resellers and distributors.
h) As a general rule we do not ship goods to the PO Boxes. If you have special delivery requirements, please contact us for further information.
i) Delivery delays may occur during the months of November - February due to the high demand and heavy load on postal services and customs.
j) Any order cancellations will incur a 20% cancellation fee, to cover administrative overheads. Cancellation requests after the dispatching of goods will be treated in accordance with Stone Doctor Online Returns Policy.
k) Unclaimed or undeliverable goods may incur additional fees for redirection / re-delivery.
l) We use Australia Post as our delivery partners. However, we reserve the right to deliver the goods by ourselves when it proves favourable to us. The shipping cost will however remain as charged.

2. Returns Policy (Exchanges & Returns)

We will exchange but not refund on your purchases if you have erroneously selected items. Products must be intact, not opened or used and in the same condition in which you received them. To obtain a return authorization, please contact us via email at: sales@stonedoctor.com.au Please note, that delivery charges will apply in all exchange circumstances. All returns and cancellations are subject to a 20% restocking fee. Shipping surcharge and handling charges are not refundable, unless the item(s) is faulty (defective materials and/or workmanship) or not as per your order.

3. Prices & Payment

a) For each order, you must pay the applicable price for the relevant goods & shipping charges as confirmed by Stone Doctor Online
b) This store provides secure online shopping experience through the secure payment gateway of PayPal, using major credit / debit cards bank account or PayPal accounts. Paypal complies to Payment Card Industry Data Security Standard (PCI DSS) which is a international security standard requirement to protect payment card data.
c) At this stage we can only accept payments using the methods stated on the payment page upon the checkout. Alternatively would be to purchase directly from our retail store currently located in Richmond, Victoria. Click the link 'About Us' to get address and relevant contact details.
d) We are unable to accept COD requests.
e) The payment shall be made in full and must be cleared before the goods are dispatched.
f) Australian customers, please note, that all prices listed are including GST.
g) All payments are processed in Australian Dollars and converted to the local currency by your credit card provider. The total amount in foreign currency may vary slightly depending on the fees charged and exchange rate used by the credit provider. The currency conversion facility provided by Stone Doctor Online is based on approximate current exchange rates and does not include fees charged by the credit card provider. As a result, the actual amount charged in the international currency may vary slightly from the amount shown by the currency conversion facility.
h) Some payments may be subject to ID verification which requires the credit card holder to complete and return (by email or fax) a Payment Authorisation form.

4. Pictures

Stone Doctor Online aims to include up-to-date pictures of all products on this web site. However, our pictures of the products may differ slightly from the actual products. Stone Doctor Online makes every attempt possible to reflect the actual product. The accuracy of pictures displayed also depends on the type of monitor used and the computer setting. Where possible, multiple views of the product are provided, to minimise any discrepancies.

5. Privacy

Stone Doctor Online will comply with it's Privacy Policy. Stone Doctor Online will not reveal your personal information to external organizations except for the purposes of fulfilling your order.

6. Liability

Any liability of Stone Doctor Online in connection with goods or services supplied to you will be subjected to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Stone Doctor Online be limited to: a) in relation to goods, the replacement of the goods or the supply of equivalent goods; and b) in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.

7) Changes To Terms

Each order is governed by the terms and conditions which is current when the order is placed. Stone Doctor Online may add to, delete or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions each time you place an order.

8) Applicable Law

All purchases and the terms and conditions, are subject to the laws of State of Victoria, Australia.

9) Disclaimer

Damage to (property) surfaces by improper usage and personal injuries is not our responsibility but the responsibility of the user. Read all product label, technical information & MSDS before use. Stone Doctor Online makes every attempt possible to reflect the actual product. The accuracy of pictures displayed also depends on the type of monitor used and the computer setting. Where possible, multiple views of the product are provided, to minimize any discrepancies.
Registered Names Fully Owned By Stone Doctor Australia

  1. Stone Doctor
  2. Stone Doctor Online
  3. Stone Doctor Online DG
  4. Stone Doctor Australia
  5. R3 Creations